Get in touch
Support, privacy questions, security reports and business enquiries each have their own address, so nothing gets lost.
Product support
Problems installing the app, channels, audio, background operation or updates. Include your Android version and the build number from the app's About screen.
bp_ptt@gmail.comSecurity reports
Vulnerability reports and anything that looks like a security problem. Please include enough detail to reproduce the issue, and do not test against devices or channels you do not own.
bp_ptt@gmail.comPrivacy questions
Questions about what the service stores, for how long, and what happens when you leave a channel.
bp_ptt@gmail.comBusiness enquiries
Deployments for larger teams, integrations and anything commercial.
bp_ptt@gmail.comWhat helps us answer faster
Tell us the build number
The app shows its version and build on the About screen. That number tells us exactly which build you are running.
Describe the network
Whether you were on Wi-Fi or mobile data, whether the screen was on or off, and whether the app had been in the background for a while. Most reports come down to one of these.
Say what you expected
A short description of what you expected to happen, next to what actually happened, is more useful than a long one.
How quickly we reply
Support mail
We aim to answer within three working days. Reports that include a build number and a clear reproduction usually get an answer the same day.
Security mail
Security reports are read before ordinary support mail. We confirm receipt, tell you what we found and let you know when a fix has shipped.